UPenn Health System Achieved a 50% Reduction in Invoice Processing Time and Effort

Welcome to The River!

This is a fantastic case study webinar your entire team will enjoy watching.

As you'll see in the first poll from the webinar, 93% of companies, regardless of size, have either manual or only somewhat automated AP processes. And this is exactly where Steve Kelly, the Director of Disbursements at UPenn Health System found himself. His organization was somewhat automated with an invoice scanning and routing system in place. But as the UPenn Health System kept growing and acquiring new hospitals across the region, the system they had built over 38 years started to break down.

As you'll see in the recording, they faced rising courier costs to move the paper expense reports and invoices to their centralized shared services office. But the true challenge was visibility: who had the documents, were they complete, were they approved? Their move to AP automation began with Chrome River for both expenses and invoices. Now, with 30,000 employees, the Health System processes 8,000 invoices and expense reports per month, and has upfront approvals, complete electronic documentation, automated routing, and complete visibility to approval and payment status. 

UPenn Health System achieved a 50% reduction in the effort to process their invoices. But as Steve explains, this isn't just a savings for their finance team - the time and effort savings extend to all the different departments they serve. Their internal customers don't have to worry about where the invoice is in the process: they are not calling or emailing about the status of a payment - they can see exactly where the invoice is in the workflow through Chrome River.

Be sure to share this webinar recording with your colleagues. Then start the conversation: where can we benefit from AP Automation? Where can we start realizing efficiency and cost savings? After the webinar, the only thing you'll say is Take me to The River!Take me to The River!Take me to The River!


About Us

Chrome River provides expense and invoice automation solutions that let business flow for more than 1,000 organizations worldwide. The company’s easy-to-use, enterprise-scale solutions enable future-readiness for its customers. As a result of this focus on innovation, Chrome River is rated as a Leader in expense management by analyst firm IDC. Chrome River’s commitment to delivering a superior customer journey by creating long-term value for its customers, makes it a preferred choice of CFOs, CIOs, AP teams, travel managers and business travelers. Details on Chrome River’s customers can be found on the company’s web site.

More than 2 million business travelers around the world trust Chrome River. To learn more, contact Chrome River at 888-781-0088, or visit chromeriver.com and its social pages on LinkedIn, Facebook, Twitter, and Instagram.

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